Refund policy

We hope you love your money rocket! If something isn’t right, email us at support@ascendikids.com.au and we’ll help.

Change of Mind

• We’re not able to offer refunds, replacements or exchanges if you change your mind.
• Not sure which money box or bundle suits your child’s age? Email us before you buy and we’ll be happy to help you choose.

Pre-Orders

• You can cancel a pre-order any time before it’s sent and we’ll refund you in full.
• Just email us with your order number.

Damaged or Faulty Items

• If your product arrives damaged or faulty, we’re sorry, and we’ll take care of it.
• Email us at support@ascendikids.com.au with your order number, a quick description of what’s wrong, and a photo or two if you’re able to take them.

For anything else to do with a refund, email us at support@ascendikids.com.au and we’ll get back to you.